Customer Service

We want you to be completely happy with your purchase from Footwear etc.

We are proud to offer our Easy 30 Day Return Policy:

Products in new, unworn condition can be returned for a full refund for up to 30 days from the original date of purchase. For shipped orders, this 30-day window begins on the day of order delivery.

No refunds will be given for worn merchandise.

If returning a pair of shoes to us is necessary, please do not use the shoe box as your primary shipping box. Affixing tape, postage, or an address label to this box will result in a minimum $10 re-boxing fee per item.

For your convenience, you can visit any retail location to do a return or exchange OR visit footwearetc.com/returns to generate a pre-paid* UPS return label for your return. Once you have your package ready to go, just give the package to any UPS center, UPS Store, or UPS driver. Insurance is already included with the label. Note, we are not able to offer return labels from US territories or military addresses.

CLICK HERE TO START YOUR RETURN PROCESS.

*Terms for using our UPS pre-paid return label:

• $9.95 flat fee will be deducted for all returns using our shipping label

Return labels are only available for orders in the 50 US states. They are not available from US territories or military addresses.

All shipping fees are non-refundable.

You are always welcome to use any other shipping method. Returns should be sent via a trackable and insured method to:

Footwear etc. Returns 1435 Koll Circle, Suite 111, San Jose, CA 95112

Please include a copy of your receipt along with a note asking for a refund.

We process most returns within one week of their receipt back to our warehouse. Once your refund has been processed it can take your bank up to 10 business days to post the credit to your account.

Exchanges can be done at any of our store locations or via mail. When exchanging in-store, you will save on return shipping fees! (Please note that inventory varies by store.) You can also exchange by way of returning your unwanted item(s) and placing a new order online or by phone.  In either case, after you have placed your new order, simply send the item(s) you don't want back to us for a refund.

If returning a pair of shoes to us is necessary, please do not use the shoe box as your primary shipping box. Affixing tape, postage or an address label to this box will result in a minimum $10 re-boxing fee per item.

All returned merchandise should be sent to:

Footwear etc. Returns 1435 Koll Circle, Suite 111, San Jose, CA 95112

We accept payment via Visa, MasterCard, Discover, American Express, Amazon Pay, Shop Pay, Google Pay, Apple Pay, Android Pay, and PayPal. For those customers shopping in-store, Cash is accepted too.

At this time, we only ship to addresses within the United States.

*Please note: orders with multiple items may ship in multiple shipments. If you are paying for shipping, you will only be charged once.

When will my order be shipped?

We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. Orders placed on Saturday and Sunday will be processed for shipment on Monday. Please note, Saturdays, Sundays and holidays do not count as UPS business days.

Where will my order ship from?

Most orders ship from one of our California locations. Occasionally items are sent directly from a manufacturer's US warehouse.

How will my order be shipped?

For all physical addresses, we use UPS Ground service within the 50 US states and the District of Columbia.

Orders to P.O. Boxes and US Military addresses will be shipped via the UPS SurePost with final delivery via the U.S. Postal Service. The SurePost service takes approximately 1-8 business days within the 48 contiguous states. Delivery time for Alaska, Hawaii, and Military addresses vary by location and are not guaranteed.

Will you ship to a P.O. Box or a U.S. Military address (APO/FPO)?

Yes, we will! Just be sure to choose the UPS SurePost shipping method during checkout. Shipments to U.S. Military addresses (APO/FPO) have an estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service.

Will you ship to an address outside the United States?

No, we only ship orders within the United States (including US Military addresses)

What will shipping cost (for orders within the US excluding Hawaii and Alaska) ?

• Orders $99 and higher qualify for Free UPS Ground or UPS SurePost Shipping (1-8 days)!
• Orders totaling $98.99 and lower are $8.95 for UPS Ground or UPS SurePost Shipping (1-8 days)

What will shipping cost (only for orders to Hawaii or Alaska)?

• USPS Priority Mail (estimated 2-3 days) = $15
• UPS Ground = $40

These shipping offers are available regardless of how your order is placed (e.g. online, by phone, etc.). 

Does free shipping apply to phone orders?

Yes. All free shipping offers shown online are valid for orders placed by phone.

Is a signature required for delivery?

Unless specifically requested by our customer, we do not require a signature upon delivery. We cannot guarantee that UPS will leave a package without a signature, as the final decision on whether it is safe to leave a package falls to the individual UPS driver.

When will I receive my order?

If a product is not available or back ordered an associate from Footwear etc. will contact you promptly to inform you of the situation. In stock orders usually ship the same or next business day.

Please note, some products will ship direct from the manufacturer. When this occurs, we will notify you by email of the estimated shipping date and delivery time.

We are proud to offer the option of purchasing online and picking up your order in-store. If your order qualifies for in-store pick-up, you will be presented with the option to select a local Footwear etc. store during the Shipping step of the checkout process. Once you place your order we will get to work on preparing it for pick-up. As soon as your order is ready to be picked up, we will email and call you. You can come inside to pick-up your order or give us a call and we can bring it out to your car!

We try our best to offer the best prices every day.

If you find a shoe for a lower price on another web site, we will match that price!

To receive your refund:

1. Order the shoes that you want.
2. Call us toll free at 1-800-720-0572 or send us an email to: cs@footwearetc.com with your order number and web address where you found the lower price. Please be sure to give us the correct website address to expedite the confirmation.
3. After we confirm the lower price, we will revise your order and send you an e-mail with your new total.

Rules:

1. The other site cannot be an auction site.
2. The other site must be an authorized retailer for that brand of shoes.
3. The item must be in stock in the same style, size and color.
4. Offer valid up to 30 days after your purchase date.
5. Offer not valid on price mistakes on the other company's website.
6. Any shipping charges on the other company's website will be used to determine the matched price.
7. The return policy from the company will also be matched, with 30 days as the maximum return period.
8. Reward Coupons cannot be combined with a price match.